Absolutely brilliant pet shop. Had a small problem with a purchase and the customer service was excellent. The shop is well stocked and all the staff I have met are so passionate about their job and obviously are genuinely interested in pets.
Normally I have found this a welcoming store and friendly staff, but unfortunately during my visit yesterday quite the opposite - I am still considering further. I visited with my 4yr old son who has SEND and my other two children. My 4yr old got rather excited at seeing the fish, so was screaming/screeching (he is non verbal and does not understand language) I was already trying to calm him down and work out an exit strategy without causing my son distress when a member of staff decided to make a comment that my sons 'noise' was causing the fish distress following which I explained his medical conditions yet the staff member continued to lecture me re the fish being stressed by my sons 'noise' as a result of which I felt as if I had no option other than to leave the store with my other children. If people with disabilities, visible or otherwise, are not welcome in store due to the potential stress they could cause the animals then a clear sign should be visible at the entrance (but I suppose that wouldn't be legal!)
Such lovely staff, friendly and helpful. Great range of stock. One of the staff let my son stroke a snake today. Absolutely made his day!
Great shop with great, well informed workers. I was in the shop with the screaming child and the parent requires parenting skill to say the least. The child kept screaming at the fish and the parent did nothing. It was up to the workers to ask the gentleman to move away from the fish. It was NOT the childs fault but the lack of understaning of the situation by the parent. Fabulous shop! Go there, you won't be disappointed.
